FAQs

We ship within Australia and we also ship to America, Canada and New Zealand.

If you live outside of this but you still wish to place and order please send us an email to info@lucieandco.com.au so we can see if we can arrange something.

Australia -

Standard $10 AUD

Express $13 AUD

New Zealand -
Standard $16 AUD

US & Canada -
Standard $22 AUD

Free standard shipping for domestic orders over $59.99 using code FREESHIP on checkout. For all postage information please head over to our shipping page.

If you have given us the wrong address, please email us as soon as possible so we can alter the address before it is dispatched.

Unfortunately if it has been dispatched it cannot be modified. Please ensure you put in the correct shipping address.

We accept payments from debit or credit cards – VISA, Mastercard.

Unfortunately, we cannot cancel your order once it has been placed. If you need to amend your cart you can contact us and we can see what we can do before the order is dispatched.

We do not accept refunds or returns for change of mind. If your product is damaged we will aim to rectify this situation.

For full terms and conditions on our returns/refunds policy you can find on our T’s & C’s.

The majority of our products are handmade using recycled fabrics and/or textile waste. This method of creating our products is a sustainable use of resources. You can find out more by clicking on “ranges” tab and also our sustainability tab.