Shipping

Order Processing Times

Standard Orders: Processed within 1-5 business days.
Made-to-Order Items: Allow 5-7 business days.

    Shipping Process

    Once your order is shipped, you will receive a tracking number via email. Please allow up to 24 hours for the tracking information to become active. Note: Express shipping guarantees faster shipping but does not expedite order processing times.

    All orders are shipped from the Gold Coast, Queensland, Australia.

    If your package is returned to us:

    • You will need to cover the shipping costs to resend your package.
    • If your parcel is returned due to refusal of customs charges, Lucie & Co reserves the right to refund only 50% of the cost of the goods.

    Please Note:

    • Lucie & Co is not responsible for delays, service disruptions, or delivery issues caused by postal services.
    • Shipping costs are non-refundable.
    • Return shipping costs are not covered unless the item is deemed faulty.
    • Orders cannot be modified after placement.
    • Lucie & Co is not responsible for any import taxes incurred by the customer.

    Thank you for shopping with Lucie & Co!

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    Australia

    Lucie & Co uses a combination of Australia Post and Sendle for all deliveries.

    Standard Shipping

    • Cost: $9.90
    • Delivery Time: Most orders arrive in 3-7 business days. We recommend checking the Australia Post website for current shipping delays before placing an order.
    • Free Shipping: Enjoy free standard shipping for orders over $100. Use code FREESHIP at checkout.

    Express Shipping

    • Cost: $13.00
    • Delivery Time: Most orders arrive in 1-4 business days. Please check the Australia Post website for current delivery delays.

    Note: For regional or remote areas, visit auspost.com.au to use their Delivery Times tool for more accurate estimates. Orders typically take 1-3 business days to dispatch, but during busy or sale periods, this may take longer.

    New Zealand Shipping

    Standard Shipping

    • Cost: $16.00 AUD
    • Delivery Partner: Australia Post and international delivery partners.

    Important Notes:

    • Prices do not include customs duties, clearance charges, handling fees, or other import charges your order may incur. These additional charges must be paid before delivery.
    • To estimate potential customs charges, use the NZ Customs Service online estimator at www.customs.govt.nz.
    • We are required to declare the exact value of all items ordered. Orders cannot be marked as "gifts" in compliance with Australian export regulations.

    International

    To US and Canada

    • Cost: $22.00 AUD
    • Delivery Partner: Australia Post and international delivery partners.

    Important Notes:

    • Prices do not include customs duties, clearance charges, handling fees, or other import charges your order may incur. These additional charges must be paid before delivery.
    • Contact your local customs authorities to determine potential additional charges.
    • Orders are declared with their exact value and cannot be marked as "gifts" to comply with export regulations.

    For all other international locations please contact us for a shipping quote.