Terms of service

Last Updated: 30 August 2026

Welcome to Lucie & Co! By accessing or using our website and services, you agree to be bound by these Terms of Service. Please read them carefully before making any purchases or using our website.

1. Use of Website

By using our website, you agree to:

  • Use the website only for lawful purposes and in accordance with these Terms of Service.
  • Not engage in any activity that could interfere with or disrupt the functionality of the website.
  • Provide accurate and complete information when placing an order or contacting us.
  • Be responsible for maintaining the confidentiality of your account details, including your password (if applicable).

Lucie & Co reserves the right to modify, update, or discontinue any part of this website, and these Terms of Service, at any time. Any changes will be posted on this page with an updated date.

2. Order Processing and Shipping

Order Processing Times

  • Standard Orders: Processed within 1-5 business days.
  • Made-to-Order Items: Allow 5-7 business days for production.

Shipping Process

Once your order has been shipped, you will receive a tracking number via email. Please allow up to 24 hours for the tracking information to become active.
Note: Express shipping guarantees faster shipping but does not expedite order processing times.
All orders are shipped from Queensland, Australia.

Shipping Costs and Responsibilities

  • Original shipping costs are generally non-refundable for change-of-mind returns. This does not affect your rights under the Australian Consumer Law.
  • Lucie & Co is not responsible for any import taxes, customs duties, or fees incurred by the customer.
  • Lucie & Co is not responsible for delays, service disruptions, or delivery issues caused by postal services.
  • Return shipping costs are not covered unless the item is deemed faulty.

Returned Packages

If your package is returned to us:

  • You will be responsible for the shipping costs to resend your package.
  • If the parcel is returned due to refusal of customs charges, Lucie & Co reserves the right to refund only 50% of the cost of the goods.

Order Modifications

Orders cannot be modified once placed. Please review your order carefully before submitting it.

3. Refund and Return Policy

Change of Mind:
We do not accept returns or provide refunds for change of mind, including incorrect sizing. Please refer to our sizing guidelines before purchasing.

Print Your Own Product Service:
Once the design has been applied to your item, we cannot accept returns or refunds for change of mind. Please be confident in your choice of design before placing an order.

Faulty, Incorrect, or Damaged Items:
If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible. We will assess the issue and, where appropriate, provide a repair, replacement or refund. Our policies do not exclude or limit any rights or remedies you may have under the Australian Consumer Law.

Print Your Own Product Orders:
If there is a fault with the heat-pressed design, such as misalignment or poor adhesion, please contact us as soon as possible after receiving your item so we can assess and resolve the issue.

Unsuitable Items for Print Your Own Products:
We reserve the right to refuse printing on items that are stained, torn, or made from unsuitable fabrics. If your item is unsuitable, we will contact you to discuss alternative options.

Return Shipping:
Where a return is required due to a faulty, damaged or incorrect item, we will provide instructions regarding the return process and applicable return shipping costs. Please do not return an item without contacting us first.

4. Intellectual Property

All content on the Lucie & Co website, including but not limited to text, images, graphics, logos, and designs, is the property of Lucie & Co and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any of the content without prior written permission from Lucie & Co.

5. Limitation of Liability

Lucie & Co is not responsible for any direct, indirect, incidental, special, or consequential damages resulting from the use of our website or products. We are also not responsible for any damages that arise during shipping, including delays or lost packages.

6. Force Majeure

Lucie & Co is not liable for any failure to perform, or delay in performance, of any obligation under these Terms of Service if such failure or delay is caused by events or circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, war, or other unforeseen circumstances.

7. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Queensland, Australia. Any disputes arising under or in connection with these terms will be subject to the exclusive jurisdiction of the courts of Queensland.

8. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

9. Changes to Terms of Service

Lucie & Co reserves the right to update or modify these Terms of Service at any time. Any changes will be posted on this page with an updated date. It is your responsibility to review these terms periodically.

10. Contact Information

If you have any questions or concerns about these Terms of Service, please contact us through our contact page.