Shipping policy

Order Processing Times

Standard Orders: Processed within 1-5 business days.
Made-to-Order Items: Allow 5-7 business days.

Shipping Process

Once your order is shipped, you will receive a tracking number via email. Please allow up to 24 hours for the tracking information to become active. Note: Express shipping guarantees faster shipping but does not expedite order processing times.

All orders are shipped from Queensland, Australia.

If your package is returned to us:

• You will need to cover the shipping costs to resend your package.
• If your parcel is returned due to refusal of customs charges, Lucie & Co reserves the right to refund only 50% of the cost of the goods.

Please Note:

• Lucie & Co is not responsible for delays, service disruptions, or delivery issues caused by postal services.
• Original shipping costs are generally non-refundable for change-of-mind returns. This does not affect your rights under the Australian Consumer Law.
• Where a return is required due to a faulty, damaged or incorrect item, we will provide instructions regarding the return process and applicable return shipping costs.
• Orders cannot be modified after placement.
• Lucie & Co is not responsible for any import taxes incurred by the customer.

Thank you for shopping with Lucie & Co!